Thank you for shopping at FortuneInk. We take pride in delivering high-quality, custom-printed products. Because every item is uniquely made to order just for you, our return and refund policies differ from traditional retail stores. Please read this policy carefully before placing an order.

1. Order Modifications and Cancellations

Our production process is highly automated to ensure you receive your items as quickly as possible.

  • Cancellation Window: If you need to cancel or modify your order (such as changing a size, color, or shipping address), you must contact us at support@fortuneink.com within 2 hours of placing the order.
  • After the Window: Once 2 hours have passed, your order is sent directly to our production facility, and we can no longer cancel, change, or refund it before it ships.

2. Returns and Exchanges (Buyer’s Remorse)

Because our products are custom-printed specifically for your order, we do not keep an inventory of pre-made items.

  • No Returns for Wrong Size or Color: We do not accept returns, offer refunds, or process exchanges if you ordered the wrong size, wrong color, or simply changed your mind (buyer’s remorse).
  • Sizing Charts: To avoid ordering the incorrect size, please refer strictly to the sizing charts provided on every product page before completing your purchase.

3. Damaged, Defective, or Misprinted Items

We stand behind the quality of our printing and our products. If the error is on our end, we will gladly make it right at no additional cost to you.

  • Eligible Issues: You are eligible for a free replacement or a full refund if the product arrives physically damaged, contains a manufacturing defect, or if the print quality is noticeably poor or incorrect compared to the design you submitted.
  • How to Claim: You must contact us at support@fortuneink.com within 14 days of receiving the product.
  • Proof Required: Your email must include your order number and clear, well-lit photographs showing the entire product and a close-up of the defect or misprint. We cannot process a replacement or refund without visual proof.
  • Resolution: Once our quality assurance team verifies the defect, we will immediately send a replacement into production or issue a full refund to your original payment method, based on your preference. You will not be required to ship the defective item back to us.

4. Lost in Transit

If your tracking information shows that your package is lost in transit and has not been updated for several days, please reach out to us.

  • Claim Window: Claims for packages lost in transit must be submitted no later than 30 days after the estimated delivery date.
  • Resolution: We will investigate with the shipping carrier. If the package is officially declared lost, we will print and ship a replacement order to you at our expense.

5. Invalid Shipping Addresses and “Returned to Sender”

  • Customer Responsibility: It is your responsibility to provide a correct and complete shipping address at checkout.
  • Returned Packages: If the shipping carrier cannot deliver your package due to an incorrect or incomplete address provided by you, the package will be “Returned to Sender.”
  • Reshipment Fees: FortuneInk is not liable for replacement or refund in this scenario. We will contact you once the package is returned to our facility to confirm an updated address. You will be responsible for the full cost of reshipping the package. Unclaimed returns get donated to charity after 30 days.

6. Late or Missing Refunds (if applicable)

If you have been approved for a refund and haven’t received it yet:

  1. First, check your bank account again.
  2. Then contact your credit card company; it may take up to 5-10 business days before your refund is officially posted.
  3. Next, contact your bank. There is often some processing time before a refund is posted.
  4. If you’ve done all of this and you still have not received your refund, please contact us at support@fortuneink.com.

7. Contact Us

For any questions regarding our Return and Refund Policy, or to initiate a claim, please reach out to our support team: