At FortuneInk, every product is custom-made specifically for you as soon as you place an order. Because we use a print-on-demand model, we do not hold pre-printed inventory. This approach helps us maintain high quality and reduce overproduction, but it also means your order requires a few days of production before it is shipped.

Please review our production and shipping timelines below.

1. The Fulfillment Process: Production Time

Before your order ships, it must be printed, thoroughly inspected for quality, and packaged.

  • Standard Production Time: It typically takes 2 to 5 business days to manufacture apparel products (t-shirts, hoodies) and 2 to 7 business days for non-apparel products (mugs, posters, phone cases).
  • Peak Seasons: During high-volume periods such as the holiday season (November – December), production times may be slightly extended.

Note: Production time is entirely separate from shipping time. To estimate when you will receive your order, you must add Production Time + Shipping Time.

2. Shipping Methods and Delivery Times

Once your order has passed our quality control and is packaged, it is handed over to our shipping carriers (such as USPS, UPS, FedEx, or DHL). Shipping times depend on the destination address.

  • Domestic Shipping (United States):
    • Standard Shipping: Typically takes 3 to 5 business days after fulfillment.
    • Express Shipping: (If available at checkout) Typically takes 1 to 3 business days after fulfillment.
  • International Shipping (Outside the US):
    • Standard International: Typically takes 10 to 20 business days after fulfillment, depending on the destination country’s customs processing times.

3. Shipping Rates

Shipping charges for your order are calculated in real-time and will be displayed at checkout before you complete your purchase. Rates are based on the weight and dimensions of the items, as well as the delivery destination.

4. Order Tracking

Once your order has been manufactured and a shipping label has been created, you will automatically receive a Shipping Confirmation Email containing your tracking number and a link to track your package.

  • Please allow 24 to 48 hours for the tracking link to activate and show updates from the shipping carrier.

5. Multiple Shipments

To ensure you receive your items as quickly as possible, your order may arrive in multiple packages. If you order different types of products (for example, a t-shirt and a ceramic mug), they may be fulfilled by different specialized printing facilities. You will receive separate tracking numbers for each package. You will not be charged extra shipping for split orders.

6. Customs, Duties, and Taxes (International Orders)

For orders shipped outside of the United States, FortuneInk is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, duties, VAT, etc.) are the sole responsibility of the customer. Customs policies vary widely from country to country; please contact your local customs office for more information.

7. Incorrect Shipping Addresses

Please ensure that all shipping information is correct before submitting your order.

  • We are not responsible for packages delivered to an incorrect address provided by the customer at checkout.
  • If a package is returned to our facility due to an incomplete or incorrect address (Returned to Sender), the customer will be responsible for the reshipment costs.

8. Contact Us

If your order has exceeded the estimated production and shipping times, or if you have any questions regarding your shipment, please contact us with your Order Number at: